Return Eligibility and Timeframe
Customers may return eligible products within 30 days of receipt. Products should be unused, unopened, and in original packaging. We do not accept returns past this period.
Return Process
To return an item, customers must arrange and pay for their own return shipping. We recommend using a trackable shipping service to ensure safe delivery.
Refund Processing
Once returned items are received and inspected, refunds will be issued within 7 business days. Refunds do not include original shipping fees, which are non-refundable. There are no restocking fees.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask ceravecanada Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or and keep a copy of the message you send.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 181 Cedar Beach Rd., Beaverton, ON, L0K 1A0, Canada.